Senior Director of Operations
Company: VirtualVocations
Location: Abilene
Posted on: April 1, 2025
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Job Description:
A company is looking for a Senior Director, Platform Operations
& Capabilities.
Key Responsibilities
Chart a strategic capabilities roadmap for telephony, agent
support, and operational excellence initiatives
Lead the implementation and operation of new technology solutions
to drive efficiencies and improve sales outcomes
Monitor team performance through KPIs and document program
implementation stages in a centralized playbook
Required Qualifications
Bachelor's degree required
10+ years leading scaled call center operations or capabilities
teams
4+ years implementing complex telephony systems or CRM
platforms
2+ years of project implementation or project management
experience
Keywords: VirtualVocations, Abilene , Senior Director of Operations, Executive , Abilene, Texas
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